Frequently Asked Questions (FAQs)

For in-stock items, shipping takes about 3 to 5 days. For back ordered items, the expected delivery time is approximately 2 weeks.

We offer a 14-day return policy on in stock items for both moissanite and lab-grown diamonds. If you are not satisfied with your purchase, you can return or exchange it minus the shipping costs. [Please refer to our detailed return policy for more information.] Currently we dont offer backordered products returns but we are working hard to improve this.

Yes, every moissanite 4mm and above comes with a GRA certification, confirming its quality and authenticity. Every lab-grown diamond also comes with either a GIA, IGI, EGL or similar certificate, and most Gemstones we sell come with certificates.

We accept payments via credit and debit cards aswell as wire transfer. This convenient and secure methods ensures a smooth transaction process for your purchases.

Yes, you can update or cancel your order as long as it has not been shipped. Please contact us as soon as possible to make any changes to your order.

Yes, you can customize your order. If we have not yet shipped your order, you can make changes by contacting us directly by email or phone on the contact us page.

Yes, international shipping can be arranged. Please contact us for more details.

Yes you can. Currently, we offer detailed online descriptions and images of our gemstones. For a closer look, you can contact us to arrange a virtual and an in-person consultation.

Yes, althoug we dont do it directly we offer resizing services for rings with our partner (uerings.co.za). If you need a different size, please contact us for more details on the process and any associated costs.

Moissanite is a gemstone renowned for its near-diamond hardness, fire, and brilliance. It offers an affordable and ethical alternative to diamonds, making it a popular choice for various jewelry pieces.

Moissanites almost matches diamonds in hardness, scoring 9.25 on the Mohs scale, compared to a diamond’s 10. While both gems are brilliant, moissanites can exhibit more fiery rainbow colors when exposed to light.

Yes, all our moissanites are ethically sourced, ensuring they are conflict-free and sustainable gemstones.

Absolutely! Moissanite’s durability and sparkle make it an increasingly popular choice for engagement rings. It offers beauty and value, making it a great alternative to traditional diamond rings at a fraction of the price of a natural diamond.

Both moissanite and lab-grown diamonds are very durable. However, to maintain their shine, avoid harsh chemicals and extreme temperatures. Regular cleaning with mild soap and water, followed by drying with a soft cloth, is recommended.

Lab-grown diamonds are real diamonds created in a controlled environment using advanced technological processes. These diamonds have the same physical, chemical, and optical properties as mined diamonds.

Lab-grown diamonds are identical to natural diamonds in terms of their properties. The primary difference lies in their origin: lab-grown diamonds are sustainably created in labs, reducing environmental and ethical concerns associated with mining.

Yes, lab-grown diamonds are considered more ethical as they are produced without the environmental and social impacts associated with traditional diamond mining.

Carat weight and size are two different aspects of a gemstone. The carat weight refers to the gemstone’s mass, with one carat equating to 0.2 grams. On the other hand, size refers to the physical dimensions of the gemstone, typically measured in millimeters. While there’s a general correlation between carat weight and size, two gemstones of the same carat weight can appear different in size due to their cut and shape.

Both moissanite and lab-grown diamonds are known for their high hardness and durability. Moissanite, in particular, is harder than other common gemstones like crystal or cubic zirconia, making it less prone to scratches. However, like any gemstone, they can chip or break if subjected to severe impact or improper handling. It’s always advisable to wear and store your gemstones with care.

Lab-grown diamonds are currently a trending choice for engagement rings as they offer the same aesthetic appeal as natural diamonds at a fraction of the cost – typically about one-tenth of the price. Moissanites are also gaining popularity, especially for cosmetic jewelry, due to their affordability – often a quarter of the price of lab grown diamonds – and their perfect blend of durability and brilliance.